Legal
Refund Policy
Eligibility
Refunds apply to paid enrollments in Systemsync Hub programs confirmed by invoice or enrollment notice. Informational pricing on the website is not a charge. Complimentary seats and promotional access are not refundable for cash value.
Timeframe
For self-paced Desk Sync purchases, you may request a full refund within 7 days of payment if you have accessed fewer than two modules. For live Practice Circle or Firm Network cohorts, cancellation requests received at least 14 days before the first live session may receive a full refund minus any non-refundable venue fees disclosed on the invoice.
Full and partial refunds
Cancellations between 13 and 5 days before the first live session may receive a 50% refund. Cancellations inside 5 days are generally non-refundable, though we may offer a transfer to a later cohort when seats exist. If Systemsync Hub cancels a cohort, you may choose a full refund or transfer at no extra fee.
Non-refundable items
- Third-party venue or catering fees already committed for onsite sessions in Kuala Lumpur
- Custom Firm Network materials prepared after your signed scope is approved
- Completed private coaching hours already delivered
Refund process
Email info@systemsync-hub.digital with your name, invoice number, program name, and reason for the request. We confirm receipt within two business days and outline the eligible amount.
Processing time and method
Approved refunds are processed within 14 business days to the original payment method (bank transfer for most Malaysian invoices). Currency conversion differences charged by banks are outside our control.
Cancellation by participants
You may nominate a substitute participant from your organization at no fee if notice arrives at least 3 days before the first session. Substitutions after that window depend on facilitator approval.
Exceptions
We consider medical emergencies or mandated travel restrictions in good faith and may grant transfers or partial refunds outside the standard schedule. Documentation may be requested. Nothing in this Policy limits non-waivable rights under Malaysian consumer law.
Contact for refund requests
info@systemsync-hub.digital · Phone 032267-1217 · Street: Sentral Station-Kl Sentral Jln Tun Sambanthan; City: Kuala Lumpur; State/province/area: Wilayah Persekutuan; Zip code: 50470; Country: Malaysia;